How do you handle your leasing lines?
Do you find it is important to have someone available to answer the phone when a potential renter calls?
It is often just assumed that millennials, being internet savvy, prefer to do everything online. However, think about the first time you rented an apartment. The lack of experience in filling out applications can leave a young renter nervous and unsure about what they are doing during their first rental inquiry. Megan Breen discusses her experience in renting a home for the first time. Being sent to an online form was the least comforting experience for her. After finding a few homes she was interested in, she really was hoping to talk to a real person. The one company that answered the phone got her business.
When it’s go time, and you realize no one is replying to your online form submissions, the first company to answer your call and set an appointment can easily win the business.
Having your leasing line answered by a real person is a great advantage
Getting a quality renter in the homes you manage as soon as possible is key to having happy owners and getting referral business. Offering an immediate contact with a live person on your leasing lines offers your potential renters the best experience which reflects on your business image.
Click below to learn how to ensure that your leasing lines are answered every time by someone who can prequalify your prospects, and even schedule your showings for you.