Leasing Line Service for Property Managers

GDAA Property Management experience with VirtuallyinCredible's leasing line answering the phones at their property management company

We answer your leasing calls 24/7

90% of calls answered live

Property Manager talking on the phone

We think setting and meeting expectations is a good basis for any relationship, so here’s the expectations we set for ourselves.

We aim to answer 80% of your calls in 20 seconds or less.

We also want 95% or more of your calls to reach a live person, with hold times well under 2 minutes during peak calling hours.


Our 2019 Call Center Key Performance Indicators (KPI's) were:


calls answered live within 20 seconds


answered live by our staff

How quickly are your leasing calls being handled? Not sure?

Have us secret shop your leasing lines. We’ll send you a report giving you insight into the customer experience at your business.

Get one for your company and/or up to 5 companies in your area to see how you compare!

Shop My Lines and Send Me a Report


Leasing Line Service

$97 per month
First 50 Minutes Free!

$.60 per minute after the first 50 minutes, (billed in 6 second increments)
$20/additional script/local number
Not available in AZ

30-day Money Back Guarantee

What our clients are saying about the Leasing Line Service

Andrew of Hoffman Realty about VI answering the phones at their property management company

Your Phone. Friend or Foe?

Lucy Breen rocked the 2018 NARPM Owner/Broker stage with how to make phones the STRENGTH of your biz!

Download her presentation ebook "Your Phone. Friend or Foe?" for some interesting stats to make you rethink how you answer your phone and what it is saying about your company.

Here’s how your leasing calls will be handled:

Greet caller & determine which property suits them

Politely request to go over pre-qualifying questions

Answer any questions about the property

Close by scheduling a showing with pre-qualified prospective residents only

Corporate America has been outsourcing for a decade or more by taking their most tedious customer service tasks and giving them to a lower cost provider, so they can focus on higher-value tasks that customers expect and demand.

If you want to know more about our leasing line service, just watch this video! Listen as Todd and Kate answer the most frequently asked questions potential customers have about the services we offer.

How can we help you?

24/7 Full Service

Weekend calls

Weekday evening calls

Overflow calls (Days / Evenings / Weekends)

Call all emails as they come in

Follow up on hot lead emails as they come in

Leasing Line Service Benefits

Showings are arranged to your specifications
With either a live agent or lockbox. We can also use your online showing software.

CALL all or only the better email leads
This technique is proven to rent homes more quickly!

Comprehensive reports are available
which you can share with property owners to show how many calls you’re taking.

Cheerful staff
Whether we answer some or all of your leasing calls, our cheerful staff are trained and ready to go.

You pay just 60 cents per minute
which we should be able to offset for you (learn how during your 10 minute demo). Compare this to most USA call centers and you’ll learn you’re paying us up to 75% less - an amazing value!

Overflow help
When you can’t answer your leasing calls during the day, we can help. Our team can even help you set up your VoIP phone system to make this work for you.

Just need help after hours?
No worries – we can do that.

No contracts. Cancel anytime.

Leasing Line Service

$97 per month
First 50 Minutes Free!

$.60 per minute after the first 50 minutes, (billed in 6 second increments)
$20/additional script/local number
Not available in AZ

30-day Money Back Guarantee

How do our PRICES and SERVICE compare?

Property Management Leasing Line call center rates compared to competition

FACT #1: Most companies are so busy answering their leasing lines, they miss calls from prospective new owners.
Let us answer your leasing lines, so you can focus on growing your business.

FACT #2: Most companies leave a tremendous amount of ‘meat on the bone’ in an average leasing transaction.
Let us audit then maximize your revenues from every lease you write. That’s part of how we can be free to you!

FACT #3: Most companies get negative online reviews from declined applicants who never should’ve applied in the first place.
Let us improve your process so only qualified people want to apply to rent from you.

FACT #4: Most companies can only take 1 or 2 leasing calls at a time, missing calls from qualified renters who are ready to rent.
Let us scale to meet your call volume, and help you rent your units more quickly.

FACT #5: Most companies don’t answer leasing calls 7 days/week and during evenings.
Your expanded hours can help you win more new business over your competitors who aren’t open as late as you will be!

FACT #6: Most company staff loathe taking leasing calls
It’s one of their least favorite jobs. Keep your staff happier – give them the gift of our call center. They’ll love you for it, and may even have time to manage more properties.

FACT #7: Most prospective tenants report encountering real difficulty getting a live person on the phone
when shopping for a new home to rent. Our clients report cutting their vacancy times in half because their callers actually get a live person 7 days per week plus evenings!

VirtuallyinCredible's Got It Together!

Ryan Vertucci from Real Property Management Gold in Southern Maryland thinks VirtuallyinCredible's Leasing line service is awesome

Incredibly Phenomenal!

testimonial about the leasing line service for property management companies

Leasing Line Service for Property Managers by Virtually inCredible