“After trying various call/showing solutions (online, automated, call centers, etc) and ran various studies and analysis of results (cost of conversion, % of inquiry to application/conversion, satisfaction and user experience, etc) we have found that a hybrid of call center and automation lockbox/showing system to be the best. People still want and like talking to people, whether you like it or not. Over the years we have used 4 other call center solutions with a personal touch and have never had the positive response from tenants, conversion rates, quality of call, overall relief on staff, and cost effectiveness, etc. as we do now.
We use Todd’s group VirtuallyinCredible and they are fantastic! Enough said.”