A recent survey by NMHC/Grace Hill Renter Preferences revealed that 69% of people looked at ratings and reviews when searching for their rental homes. More so, 84% admitted that what they read in these reviews played a big part in their leasing decisions.
This means one thing for property managers: your Google ratings affect your days on the market. And if you want to rent your homes faster, you need to work on that.
Want to know how to get 5-star Google reviews for your property management company? Keep reading!
Respond to Maintenance Requests Right Away
The longer you take to respond to tenant requests, the more discontent your tenants become, leading to negative reviews that can hurt your Google ratings. Promptly addressing their concerns shows that they're valued, fostering positive feedback.
One way to ensure all your maintenance requests are answered is by hiring a maintenance coordinator. Sounds like another cost your property management business can’t afford? What if we tell you that you can hire a well-trained virtual assistant for your property management company?
Be Transparent
Discovering issues after moving in can lead to significant tenant dissatisfaction and negative reviews. Being upfront about a property’s condition, including potential problems, establishes trust and manages expectations effectively.
Utilizing services like virtual video inspections to document and share these details before the lease is signed prevents post-rental surprises and negative feedback, paving the way for more honest reviews and improved ratings. This transparency not only builds a stronger landlord-tenant relationship but also contributes to a positive online reputation.
Get More 5-Star Google Reviews
Did you know that the number of reviews your company has can actually affect your property’s lead-to-lease conversion rate? The more reviews you get, the higher the lead-to-lease conversion rate is. So take every opportunity to ask for reviews from tenants and owners. But be sure that you were able to provide excellent customer service so you can get glowing 5-star Google reviews.
Let Us Help You Get 5-Star Google Reviews for Your Property Management Company
Good Google reviews help your business rank higher in local search results. The more positive reviews you have, the better your visibility in local searches.
Need help getting more 5-star Google reviews for your property management company? Hiring a virtual assistant and investing in a virtual showing service will not only streamline your business process but also improve your Google rankings, boosting online visibility - resulting in more leads. Book a demo with VirtuallyinCredible now to learn more!