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Is your property management business drowning in a sea of paperwork, tenant inquiries, and maintenance requests? You might be considering hiring virtual administrative assistants, but lingering doubts or misconceptions could be holding you back.
If you've had bad experiences with freelance virtual assistants or heard negative stories, this guide is here to clear up any misunderstandings. We're going to debunk the most common myths and show you the real benefits our rockstar virtual assistants can bring to your business.
Myth 1: VAs Can't Be Trusted with Sensitive Data
Reality: Data security is a valid concern, especially when hiring freelancers from common platforms where reliability can be questionable. However, choosing a reputable property management virtual assistant agency like ours mitigates those risks significantly.
Here's how we prioritize your data security:
- Strict Confidentiality Agreements: Our virtual assistants are bound by legally binding confidentiality agreements, ensuring your sensitive information remains protected.
- Secure File Sharing: We utilize secure file-sharing platforms to safeguard your data during transmission and storage.
- Regular PC Cleanups: We conduct regular cleanups and maintenance on our computers to minimize the risk of malware or data breaches.
- Time-Tracking and Monitoring Tools: We use time-tracking tools that capture random screenshots of our virtual assistants’ screens as they work. This ensures they are actively engaged in your tasks and not accessing unauthorized information.
By implementing these comprehensive security measures, we provide a level of protection that goes beyond what you'd typically get with individual freelancers. Your data is safeguarded, giving you the peace of mind to focus on growing your business.
Myth 2: Virtual Administrative Assistants Lack Professionalism
Reality: Our property management virtual assistants are not only professionals but also individuals we've meticulously vetted for reliability and commitment. We understand the importance of having trustworthy partners for your business, which is why our hiring process goes beyond the standard resume review.
Take it from Neena Dorigo of Designation Property Management who raved about her VA, Joy.
Joy's positive attitude and professionalism shine through in every interaction, whether it's with vendors, tenants, or our internal team.
Here's how we ensure the professionalism and reliability of our virtual administrative assistants:
- Rigorous Screening and Background Checks: We conduct thorough background checks and interviews to ensure we bring on board individuals with strong work ethics and a commitment to excellence.
- Performance Monitoring: Once onboarded, our virtual assistants undergo continuous performance evaluation and feedback. We track their work quality, communication skills, and adherence to deadlines, ensuring they consistently meet our high standards.
- Comprehensive Property Management Training: Each of our virtual assistants undergoes up to 80 hours of property management training, allowing them to become familiar with the fundamental aspects of the property management industry.
- Ongoing Training: We can provide you with cutting-edge tools that you can use to create customized training materials, processes, and procedures tailored to your unique needs. This empowers you to shape your VA's expertise and ensure they align perfectly with your workflow.
Rest assured, our commitment to professionalism and reliability is unwavering. We wouldn't trust anyone with your business who we wouldn't trust with our own. When you partner with VirtuallyinCredible, you're not just getting a virtual assistant; you're hiring a dedicated, reliable professional who is invested in your success.
Myth 3: Remote Work = Communication Barriers
Reality: The Philippines, where many of our property management virtual assistants are based, is known for its high English proficiency. Add to that our rigorous communication training and you'll find that our virtual assistants are clear, concise, and proactive communicators. Check out our live list of virtual assistants and listen to them speak yourself.
We also leverage the latest tools like video conferencing, instant messaging, and project management platforms for seamless collaboration. With our expert virtual assistants being intimately familiar with your processes, they can be mistaken as someone sitting in your office.
Myth 4: Virtual Administrative Assistants Are Expensive
Reality: While some virtual staffing companies can be costly, our rates at VirtuallyinCredible are designed with your budget in mind. We offer dedicated virtual assistants at a fraction of the cost of hiring a full-time employee.
Here's what makes our services cost-effective:
- Low Start-Up Fee: We only require a $299 start-up fee to get you started, much less than the hefty recruitment fees charged by traditional agencies.
- Competitive Hourly Rates: Our rates start as low as $8.25 per hour, making it a budget-friendly solution for businesses of all sizes.
- Month-to-Month Flexibility: We understand that your needs may change over time. That's why we provide month-to-month service agreements, offering you the flexibility to adapt without being locked into a long-term commitment.
- Free Replacements: If your VA isn't the perfect fit, we offer free replacements to ensure you find the right match for your business.
By eliminating the costs associated with salary, benefits, office space, and equipment, our service provides significant cost savings compared to hiring in-house staff. Plus, with our flexible payment options and commitment to your satisfaction, you can enjoy the benefits of a dedicated virtual assistant without breaking the bank.
Myth 5: VAs Are Only Good for Basic Admin Tasks
Reality: While our virtual administrative assistants excel at administrative duties, they're far more versatile. Our specialized property management virtual assistants are trained in industry-specific tasks like:
- Leasing Processes: From initial inquiries and applications to lease preparation and execution, our virtual assistants ensure a smooth and efficient leasing experience for both you and your tenants.
- Call Management: Our virtual assistants can answer calls, schedule appointments, and address routine inquiries, allowing you to focus on higher-level tasks.
- Application and Renewal Follow-Up: They'll diligently follow up on applications, ensure timely renewals, and manage tenant communications throughout the leasing lifecycle.
- Maintenance Coordination: Our virtual assistants can schedule maintenance requests, gather quotes from vendors, and track the progress of repairs, ensuring your properties are well-maintained.
- Listing Updates and Lead Management: They'll keep your online listings accurate and engaging, respond to inquiries promptly, and nurture leads to maximize occupancy rates.
Essentially, if it can be done over the phone or online, our virtual assistants can handle it for you. This allows you to focus on strategic decision-making, business growth, and most importantly, achieving a healthier work-life balance.
Myth 6: Virtual Assistants Cannot Understand Your Business
Reality: We believe in building long-term partnerships. Your dedicated VA will take the time to learn your specific processes, preferences, and goals. This personalized approach ensures they become a seamless extension of your team, anticipating your needs and exceeding your expectations.
Don't just take our word for it. Heather Gunn from Real Property Management of the Triad shares her experience with her VA, Temo:
Temo is grasping our processes. We are pleased with his performance.
Myth 7: Virtual Assistants Can't Cover the Unexpected
Reality: While our virtual administrative assistants are trained to be adaptable and resourceful in handling unexpected situations during their working hours, we also understand that emergencies can arise outside of those hours. That's why we offer 24/7 call center backup as part of our comprehensive service package.
Here's how it works:
- Call Center Credits: When you sign up for our virtual assistant services, you'll receive call center credits that can be used for after-hours support, weekend coverage, or whenever your remote staff is unavailable.
- Seamless Call Handling: Our dedicated call center agents are trained in property management protocols and can professionally handle tenant emergencies, maintenance requests, or any other urgent issues.
- Escalation as Needed: Our agents will assess each situation and escalate it to your virtual assistant or you directly, depending on the urgency and complexity of the issue.
This ensures that your properties are always monitored and that urgent issues are addressed promptly, even outside of your virtual assistant’s regular working hours. With our call center backup, you can have peace of mind knowing that your business is covered around the clock.
Unlock Your Property Management Potential with Us
Ready to transform your property management business with a trusted virtual assistant? Don't let myths and misconceptions hold you back. At VirtuallyinCredible, we prioritize your peace of mind. When you choose us, you're not just hiring another virtual assistant — you're taking advantage of premium staffing at discounted rates. Schedule a demo and take the faster path to growth with us!