Phone Tenders Property Management Contact Center

Property Management Call Center

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Keeping phone calls out of property managers' voicemails since 2011!

50%-75% of callers that reach a voicemail hang up without leaving a message.

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What has your voicemail cost you?

Management Leads · Negative Reviews · Longer Days on Market

Why is Phone Tenders the Best Property Management Call Center?

First and foremost, we started this service to make our own lives easier at our management company in West Palm Beach FL. We are consistently up to date on best practices and new industry trends.

How can I keep track of what calls are coming in?

What type of reporting can I expect? Todd explains the reporting system for phone calls handled by Phone Tenders. Check out a sample report below.

DEMO REPORT

Are you losing clients and leads because of voicemail?

Current clients and tenants will leave a voicemail due to the fact that their already contractually obligated to work with someone who’s unreachable.

People unfamiliar with your business (New Management Leads & Prospective Tenants) who are reaching out for information are likely to keep moving down the list until they get a live answer.

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Property Management call center types of calls we handle

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How will my property management calls be handled?

Because we ONLY answer calls for management companies,
we’re able to break our scripts down to specific instructions for example:

Leasing Calls

Prequalify

Answer questions

Schedule showings

New Management Leads

We’ll check to see if your BDM (or whoever is responsible for selling your services) is available. If not, we’ll gather info like:
- Contact Info
- Address
- Reason for shopping
- Desired monthly rent
We can even schedule a management presentation, or schedule a call back.

Maintenance Calls

Assuming it’s NOT an emergency, we’ll point the tenant to their portal while explaining that’s the fastest way to get their needs met. If they’re not able to do that, we can take a message and get it to your maintenance coordinator.

All other calls: Owner, Tenant, Vendors etc.. We can do any of the following:

Warm Transfer

This is when we call ahead to the person they’d need to speak with, see if they’re available (if so) we connect the call personally and then dismiss ourselves.

Cold Transfer

This option is for when they need to only speak with one individual or non urgent matters, where if you’re not available they can leave a message on your personal voicemail.

Take a message

If you’re not available for a warm transfer, or if this type of call is not time sensitive we can take a message, and send it to you via Email so that you can address it when you’re ready.

Schedule a meeting

For people you’d like to speak with, just not right at this moment we can use calendly (or similar appt setting app) to schedule a time to meet that’s convenient for you.

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Phone Tenders Property Management Call Center

Our pricing structure is simple…

No hidden fees & No annual contracts.
We like working with people, who like working with us!

$195 start up
$97 per month which covers the first 50 minutes
$0.80 per minute for leasing calls
$0.95 per minute for mainline calls.

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Professional Property Management Call Center