Phone Tenders

Property Management
Call Center

Powered by VirtuallyinCredible

Keeping phone calls out of property
managers' voicemails since 2011!

Phone Tenders

50%-75% of callers that reach a voicemail hang up without leaving a message

Property Management
Call Center

Powered by Virtually inCredible

Keeping phone calls out of property
managers' voicemails since 2011!

Your calls follow our best practices
or they are free!

Your calls follow
our best practices
or they are free!

pt-best-pract-line

What Our Clients Are Saying About Us

“You've kept the level of
professionalism and customer care that I am
wanting to implement and
have as our standard.” (1:19)

Jake Blakeney

“You've kept the level of
professionalism and customer care that I am
wanting to implement and
have as our standard.” (1:19)

Jake Blakeney
Edgerow Property Management

Jake Blakeney
Melissa Hargreaves

“Leasing line calls were
blowing up my phone...
Phone Tenders gave me
many hours back.” (1:46)

“Leasing line calls were
blowing up my phone...
Phone Tenders gave me
many hours back.” (1:46)

Melissa Hargreaves
Peace of Mind Property Management

“VirtuallyinCredible has
been awesome.” (37 secs)

Ryan Vertucci

“VirtuallyinCredible has
been awesome.” (37 secs)

Ryan Vertucci
Real Property Management Gold

Ryan Vertucci

What Has Voicemail Cost You?

Lost Management Leads

Lost Management Leads

Prospective owners rarely leave a voicemail. They just call until they get someone who answers live.

Negative Reviews

Negative
Reviews

The number one reason why upset callers leave bad reviews is they can’t get anyone on the phone to help them.

Longer Days on Market

Longer Days
on Market

Over 70% of homes for rent ads are not answered live. We can answer 100% of your calls live and shorten your days on the market.

Phone Tenders

Simple, Transparent Pricing

Transparent Pricing

What will Phone Tenders cost me?

Get an automated estimate now!

We shop the competitors in your market
and give you an owner’s perspective
and tenant’s perspective.

FREE for our clients!

What Makes Phone Tenders inCredible?

  • The call center industry gold standard is to answer 80% of calls
    within 20 seconds or less
  • At Phone Tenders, our standard is to answer 90% of calls within
    10 seconds or less

How quickly do we answer our clients’ mainline?

How quickly do we answer our clients’ mainline table

We have custom scripting for ANYONE
calling your management company!

Check out our best practice call flows.

Prequalify
Answer questions
Schedule a showing
New Owner Hotline
  • Qualify management leads
  • Enter contact info into CRM (Through Contact Us Page)
  • Attempt to transfer to BDM (Primary Escalation)
  • Schedule management presentation (Secondary Escalation)
Current Owners
  • Set us up as primary contact to screen calls and offer limited assistance or for overflow calls that your property managers miss.
Current Tenants
  • Set us up as primary contact to maximize time management, send tenants to their portal when necessary and checking in with staff before transferring any calls to your busy team.
Applicants
  • Before escalating any applicants for status updates, we will ask them when they submitted their applications. If we find that they are still within your average application turnaround time, we will politely reassure them that they will be contacted with questions or results and to please remain patient.
Maintenance Calls
  • We help to reinforce recommended best practices pointing all tenants to submit work orders in writing through their tenant portal and are available to escalate callers with emergencies or who are having technical difficulties accessing their portal.
Vendors/Marketing Calls
  • Allow us to take a message for you to review at your own leisure.
Step 1: Qualify emergency
  • Tenants with nonemergencies will be pointed to their portal (messages can be taken upon request).
Step 2: True emergencies will go through our state-of-the-art troubleshooting process (Flipping breaker switches, shutting off water at fixtures, etc.)
  • If successful in resolving or delaying the need for resolution until next business day, you’ll receive an incident report via email.
  • If unsuccessful, we proceed to step 3.
Step 3: We will escalate via call until we have reached an approved contact for final review/decision.

YOU choose how we answer calls from
your owners, tenants, and vendors:

Warm Transfer Calls

Warm Transfer

This is when we call ahead to the person they’d need to speak with, see if they’re available (if so) we connect the call personally and then dismiss ourselves.

Cold Transfer Calls

Cold Transfer

This option is for when they need to only speak with one individual or non urgent matters, where if you’re not available they can leave a message on your personal voicemail.

Take a message

Take a message

If you’re not available for a warm transfer, or if this type of call is not time sensitive, we can take a message and send it to you via Email so that you can address it when you’re ready.

Schedule a meeting

Schedule a meeting

For people you’d like to speak with, just not right at this moment we can use Calendly (or similar appointment setting application) to schedule a time to meet that’s convenient for you.

Listen as our founder Todd Breen shares how you can ensure that your leasing calls are always answered.

(1:50-minute video)

Perfect Phone Tenders Solution

How Can I Keep Track of
What Calls Are Coming In?

Logan Breen explains how Property Managers can leverage their
Detailed Call Logs Dashboard to gain valuable insights on call volumes, types
and uncover marketing opportunities.

(5:19-minute video)
Detailed Call Logs

View the gallery below to see sample Detailed Call Log Reports

Need help winning the listing?

Need help winning
the listing?

Sign up for our
Phone Tenders Call Center
and get this graphic to use
on your website,
social media, etc.

Sign up for our Phone Tenders Call Center and get this graphic to use on your website, social media, etc.

How do we rent your home faster

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Property Management Call Center?