Clear and effective communication with tenants is not just a nice to have in property management - it's essential. It ensures operations run smoothly and issues are resolved swiftly. But with several applicants to screen, rent to collect, and other tasks already on your plate, this might not be your priority right now. Luckily, you can improve tenant communication with a property management call center answering your lines around the clock. Here's how:
Always Answer Every Phone Call
Nothing says "You matter" to tenants like picking up the phone whenever they call. It shows that their concerns are important and that there's always someone ready to listen. This immediate response builds trust and lays the foundation for a positive relationship.
Even with dedicated office staff attempting to handle every call, periods of high volume can lead to missed connections. A call center ensures that overflow calls are answered, meaning tenant issues are addressed without delay, which can significantly enhance tenant satisfaction.
Answer Phone Calls Even After Hours
Issues don't adhere to business hours. Offering a way for tenants to reach you even after hours shows that you understand their needs and are there for them, come what may. It's a reassurance that they're not alone, even in the most inconvenient times.
Don't Leave Them to Voicemail
Voicemails can make tenants feel overlooked. A live conversation, on the other hand, allows for immediate understanding and shows that their concerns are being taken seriously. It's about creating a connection that automated responses just can't match.
CBS News reports that about 80% of callers won’t even bother to leave a voicemail if they can’t reach you. They’ll just proceed to the next property management company that can answer them live. This isn’t just a missed call. It is already a missed opportunity. What has voicemail cost you?
Address Maintenance Issues
You can expect two types of calls about maintenance issues in your property management company. First is routine maintenance for cracked windows and broken fixtures. Another is emergency maintenance for electrical problems, leaky roofs, and anything that can endanger the safety of your tenants or cause further property damage.
As you scale your portfolio, you can expect more of these calls. The great news is you can hire a property management call center to help you improve tenant communication. They'll make sure to answer every call and ensure quick, efficient responses to both routine and emergency situations. It's a reliable way to maintain high service standards while reducing the workload on your team.
Save Time and Money
By addressing issues quickly and correctly from the first call, you save time for your team and money for your company. Remember, one of the major reasons tenants leave negative reviews about your company is when they can’t reach anyone on the phone during emergencies. If you want to improve efficiency and tenant satisfaction, hiring a property management call center is a good move.
Improve Tenant Communication With a 24/7 Property Management Call Center
Improve tenant communication in your property management business by hiring a 24/7 call center like VirtuallyinCredible. It's not just about answering calls; it's about making your tenants feel heard, valued, and supported at every turn. And when they feel this way, they're more likely to remain satisfied and loyal, improving tenant retention and preventing negative reviews. Schedule a demo now and never miss a call again!