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Uncovering the Risks of Hiring a Property Management Call Center

May 29, 2024 By Todd Breen

booking a quality property management call answering service prevents the risks of outsourcing calls

Running a property management business means juggling countless tasks every day, from maintaining properties to securing new owners. The workload can be overwhelming, which is why many property managers find it challenging to answer all calls live. Luckily, you can easily book a reliable answering service to ensure you never miss a call in your property management business.

What are the risks of missing calls in property management?

Our company called 17,000 property management companies in the United States and found that 71% of them don’t answer their mainline live. These companies are not just missing calls — they are letting potential business opportunities slip away!

The good thing is that making sure that your calls are always answered is easily achievable. All you need is to outsource your calls to a call center. But what about the risks? 

In this article, we’ll share with you the common risks of hiring a call center and how you can prevent this when you hire the right company. So keep reading!

4 Common Problems of Hiring an Incompetent Call Center

Communication Gaps

communication gaps can be prevented by having a quality property management call answering service

Effective communication is vital in property management. It ensures that you address issues promptly and accurately. But what happens when you outsource your calls? Will crucial information get lost in translation, leading to unsatisfied owners and unresolved problems?

This is one reason it’s vital to hire a good call answering service provider that’s familiar with the nuances of property management. At Phone Tenders 24/7 Call Center, we specialize in this field. All our agents receive training in Fair Housing laws and undergo regular courses to stay updated on the latest industry practices.

Our well-trained agents follow specific protocols to ensure that your property management company can convey messages accurately. With regular updates and detailed call logs, we keep you informed at all times. Transitioning to our service doesn’t mean losing touch with your callers; instead, it ensures expert handling of every call.

Loss of Control

One of the biggest fears property managers like you might have is losing control over a crucial part of your business. You’re used to overseeing everything, and the thought of entrusting owner or tenant interactions to an external team might make you uneasy. How can you ensure the agents are representing your business the way you want? Book the right call answering service for your property management business!

At our call center, we offer detailed reporting and access to call logs. This allows you to monitor interactions and provide feedback. Customizable scripts can also help ensure that the agents convey your specific message and uphold your standards. Remember, it’s about finding a balance between delegating tasks and maintaining oversight.

Quality of Service

Maintaining a high standard of service is crucial as poor service can lead to owner dissatisfaction and complaints. You've likely invested considerable effort to cultivate a reputation for quality service. Naturally, you’d worry whether a call center can match this standard. 

At Phone Tenders 24/7 Call Center, we specialize in delivering exceptional customer service. Our team consists of skilled agents, thoroughly trained to manage a variety of situations with utmost professionalism. Through regular training and performance reviews, we maintain high standards consistently. By partnering with us, you can ensure that your callers receive the same level of care and attention that you want to implement in your business.

Cost Concerns

Budgeting is always a concern in property management. You might think that outsourcing calls will add a significant expense. It’s a common misconception that in-house handling is always cheaper. However, consider the hidden costs of managing calls internally – staff salaries, training, turnover, and the time spent on calls instead of other tasks.

Outsourcing can actually be more cost-effective. It frees up your team to focus on more critical tasks, potentially increasing overall efficiency and productivity. At our call center, we offer affordable pricing models to fit different budgets. Our 24/7 call support starts as low as $97 per month. 

Handle Every Call the Right Way With a Property Management Answering Service

Understanding the risks associated with outsourcing call management is crucial, but these can be effectively mitigated when you partner with the right service provider. Phone Tenders 24/7 Call Center, for example, specializes in navigating the complexities of property management communication. We ensure that nothing gets lost in translation, maintaining the high standard of service you’ve worked hard to establish. With our expertly trained agents, we minimize the risks and maximize the opportunities.

Don’t let fear of the unknown hold you back. Discover how VirtuallyinCredible can expertly manage your calls with the professionalism and meticulous attention to detail your business deserves. Click here to schedule your free demo today and discover how easy managing your calls can be. 

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