Every call matters in today's competitive business environment. Surprisingly, voicemail, often considered a helpful tool, might be silently costing your property management company. Statistics indicate that 85% of customers who fail to reach a business on the first call don’t call back. This can translate to significant financial losses. So why are you still leaving your leads to voicemail? Make sure you never miss a call with a 24/7 call center.
3 Ways Your Voicemail is Costing You Money
Lost Management Leads
Landlords overwhelmed with the responsibilities of property management are often in urgent need of support. When they reach out for help and you are not available, will they wait for you? Probably not. What this potential new owner will probably do, however, is turn to your competitors who are more readily available.
What can you do to prevent this from happening? Always answer your phone! Don’t leave your management leads to voicemail or you will lose them to your competitors. Investing in a 24/7 property management answering service is key to ensuring you never miss a call from a potential new owner lead. At Phone Tenders 24/7 call center, we help you maximize your chances of converting inquiries into business by always answering your calls.
Negative Reviews
The link between immediate response times and customer satisfaction is undeniable. In the fast-moving realm of digital communications, a missed call can quickly translate into a negative review. These reviews are highly visible and can influence the perception of potential clients, directly affecting your business's reputation and future growth.
The frustration of not reaching a human when needed is the most common reason for negative reviews. Keep in mind that quick responses are not just appreciated but expected these days. This makes ensuring that all calls are answered by a live person crucial. This not only helps in maintaining a positive online presence but also establishes a direct and reliable line of communication with clients.
By addressing client concerns immediately, you mitigate the risk of dissatisfaction and prevent the kind of negative experiences that can harm your online reputation.
So should you always be available yourself to answer calls live? This is good but not always possible considering the numerous other tasks that you have to deal with as a property manager. That is why we’re suggesting a better, more efficient solution - hiring a 24/7 property management call center to handle all your incoming calls seamlessly.
Having a cheerful live person always available to answer your calls reassures clients that their concerns are always a priority. This not only safeguards your reputation but also enhances overall customer satisfaction, fostering a positive business image that can attract new clients and retain existing ones.
Longer Days on the Market
The speed at which rental inquiries are handled can directly impact how long properties remain on the market. Statistics show that more than 70% of calls about homes for rent are not answered live, leading to a prolonged leasing process. This delay can significantly affect your revenue and operational efficiency, as properties sit vacant for longer periods.
By implementing a live answering service, you can ensure that all incoming calls receive immediate attention, improving the responsiveness of your leasing operations. Prospective tenants appreciate rapid communication, which can accelerate the leasing process and reduce the time properties remain unrented.
Enhancing your responsiveness not only attracts more tenants by meeting their expectations for prompt service but also solidifies your reputation as an efficient and reliable property management company. With every call answered, you demonstrate your commitment to service excellence, fostering trust, and encouraging repeat business from property owners and tenants alike.
Never Miss a Call Again With Our Property Management Call Center
Hire Phone Tenders 24/7 Call Center and stop losing money to missed calls today. We’re a property management specific call center that aims to ensure that you never miss a new owner lead again. Schedule a demo to learn more!