Do you feel overwhelmed by the constant ringing of phones in your property management company during the leasing season? You're not alone in this. Many property managers face the challenge of managing high call volumes, which often leads to stress and inefficiency. But what if there is a better solution, one that manages the workload and also enhances your service quality? This is where a call service for property management comes in.
Here, we will share with you the 4 different ways to answer your leasing calls and which one is the best option for you so you can end leasing call burnouts. Keep reading!
Answering Calls In-House
Answering your calls in-house allows your team to provide a personal touch that many potential renters value. By dealing directly with prospects, your staff can quickly address specific questions and concerns, helping to build trust and rapport from the first interaction.
However, this method may not be the most efficient given the high volume of calls you get and the numerous other tasks your team must manage. In fact, research shows that nearly half of the calls (49%) made to apartment leasing offices don't get answered. The risk of missing a call is high, and every missed call could mean a missed opportunity to secure a new tenant.
To maintain the personal connection while managing call volumes effectively, consider outsourcing some of the call handling. This approach can help balance the workload, ensuring that your company doesn't miss out on potential leads while still focusing on other critical aspects of property management.
Go High-Tech with an AI Leasing Assistant
Considering making use of cutting-edge solutions? An AI leasing assistant is another option. It’s tireless, efficient, and can keep the leasing lines open 24 hours. An AI call handler can engage with prospects by scheduling tours and answering FAQs, without ever taking a break.
While many embrace digital innovations, a significant portion of prospects might feel disconnected or undervalued when their questions are answered by a machine rather than a human.
The personal touch matters in building relationships, and for some, speaking to an AI doesn't cut it. They seek validation through human interaction, something even the best AI may not fully replicate. Plus, very specific queries can stump even the smartest systems.
Opt for the Personal Approach with a Call Center
Now consider all the benefits that come with an AI leasing agent but with a real person answering your phone. Your calls are answered around the clock, every day, with zero downtime. Unlike machines, it's a live person on the other line, ready to engage, empathize, and help. This human touch can transform calls into a potential lease, ensuring no inquiry is too complex to handle.
The standout advantage here is the seamless, empathetic service that only humans can offer. Calls after hours? Covered. Weekends? No problem. This means leasing calls are answered with the same human care as those within standard hours. This continuous coverage means you're always accessible to your prospects.
Specialize in Tenant Care with a Call Service for Property Management
Have you ever called customer service and ended up more frustrated than when you started? That's usually because the person on the other line doesn't get the specifics of what you need.
In a large call center, agents often use scripts to handle calls for multiple industries, which might not include the specifics of property management. A call center that specializes in property management like Phone Tenders 24/7 Call Center knows the industry inside out—from lease agreements to tiny details like pet policies.
Because our agents specialize in handling property management calls, they can do more than just answer calls. They understand what the callers are talking about, making them feel heard and helped. And when people feel good about the call service, guess what? They stick around.
Plus, our specialized agents can handle things that a larger call center might not, like scheduling showings, answering leasing questions, and pre-qualifying leads. This isn’t just about picking up the phone; it’s about providing a seamless experience that makes life easier for you and your future tenants.
Which Option Suits You Best?
In-house answering might offer personalization but often lacks the bandwidth to manage high call volumes effectively. Standard call centers provide broader coverage but may not have the in-depth knowledge required for property management. AI leasing agents offer efficiency but miss the mark on personal interaction and can't manage complex, unique inquiries with the finesse that comes from human experience.
A 24/7 property management call center excels in providing not only the round-the-clock availability of a standard call center and the efficiency of an AI agent but also brings a level of specialized knowledge and personal touch that significantly enhances the leasing experience. This ensures that every prospect feels heard and understood, increasing the likelihood of turning inquiries into actual leases.
Book a 24/7 Call Service for Property Management
Are leasing line calls blowing up your phone? Consider hiring Phone Tenders 24/7 Call Center so you can enjoy a quiet office without missing a call. More than just a call center, we provide excellent leasing call services. Our dedicated agents are ready to answer your calls 24 hours a day, 7 days a week. Schedule a demo to learn more about our call service for property management today!