As a property manager, your phone never stops ringing. Tenant emergencies, maintenance requests, and new owner inquiries—all demand your immediate attention. Each call interrupts your day, pulling you away from crucial tasks that grow your business. You might think that hiring a call center is expensive and that handling calls yourself saves money. But have you considered the real cost of this constant distraction?
Each interruption pulls you away from crucial tasks that grow your business. Also, the hidden expenses of missed opportunities and reduced productivity could be more significant than you realize. Understanding these unseen costs is essential to making informed decisions that can enhance both your efficiency and your bottom line.
The Hidden Cost of Missed Calls
Every missed call is a missed opportunity. A potential new owner can't reach you and moves on to another management company. An urgent maintenance issue goes unaddressed, leading to costly repairs. In fact, 80% of callers hang up when they reach voicemail, according to industry research. This means lost revenue and dissatisfied clients. Can you afford to let these opportunities slip through your fingers?
Time Is Money: How Much Are You Losing?
Your time is invaluable. Frequent interruptions can significantly reduce productivity, diverting your attention from strategic activities such as expanding your portfolio or enhancing services. Remember, these tasks are essential for business growth. By serving as your own receptionist, you're effectively paying with your most precious resource: your time. Is this the best investment of your time and skills?
The Cost of Constant Interruptions
But the costs don't stop there. According to research from the University of California, it takes 23 minutes or more to refocus after an interruption. Even if the interruption lasts only 5 minutes, you effectively lose 28 minutes of productivity.
Multiply this by the number of calls you handle daily, and the lost time adds up to hours each week—hours that could have been spent on activities that directly contribute to your business's growth and profitability.
Affordable Solutions Within Reach
You might assume that hiring a call center is expensive. But with our services starting at just $97 per month for 24/7 support, it's more affordable than you think. You pay only $1.09 per minute for mainline and emergency calls, and $0.99 per minute for leasing calls. Plus, you only pay for the actual time we spend assisting your callers.
For a fraction of what you might spend on other expenses, you can ensure every call is answered professionally. Isn't that a small price for peace of mind?
Boost Revenue Without Increasing Workload
By ensuring all incoming calls are promptly and professionally handled, you enhance your reputation and capture more leads. A single new property owner entrusting you with their properties can bring in thousands of dollars annually. Satisfied clients are more likely to stay with you long-term and refer others. The investment in a call center pays for itself and also contributes to your growth.
With our Phone Tenders 24/7 Call Center, you regain control of your schedule. Our trained call center agents handle calls according to your guidelines, ensuring consistency and professionalism.
Take Control and Reduce Stress
The real question isn't whether you can afford to hire a call center—it's whether you can afford not to. The costs of missed calls, lost productivity, and added stress add up quickly. For an affordable monthly fee of $97, you can protect your revenue, time, and peace of mind.
Do you want to focus on growing your business without the constant interruption of phone calls? Take the first step toward a more efficient and profitable business. Schedule a demo today to discover how our call center can support you.