We talked with Steven Rozenberg and Kelly Williams of Empire Industries Property Management in Houston, TX about how they got 289 listings last year.
Systemizing and streamlining your processes and procedures is key
Empire Industries came to Virtually Incredible for help in creating an efficient funnel for incoming phone leads. Our scripted, well-trained staff at Virtually Incredible handle their incoming leads immediately.
Not taking the initial phone calls has allowed Kelly to focus on the leads at hand
The virtual assistants handle the incoming phone calls, make the initial contact, collect information, load it into the lead profile, and set up an appointment on Kelly’s calendar. No longer do leads sit around getting cold while waiting for a contact.
Using Virtually Incredible’s team, Kelly no longer has to screen leads and prospect which leaves her day available to efficiently focus on closing them.
A weekly report gives you useful stats on how many people called and how many calls were answered. Comparing that to the data in a CRM gives you reassurance that the process is working. Kelly said her conversion rate over the past 5 months was 89%.
Consistency in the process combined with the leverage of Virtually Incredible’s call center is key to their success in 2016.
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