How to Keep Your Property Owners Happy By Always Answering Their CallsJune 16, 2023 By Todd Breen Keeping property owners happy is crucial for the success of a property management company.Unhappy owners may choose to leave due to poor marketing, customer service, or communication. We will explore three ways in which VirtuallyinCredible can help property management companies retain their owners and provide exceptional customer service.1) Secret Shopping for Property Evaluation:If you're having difficulty renting your properties, VirtuallyinCredible offers a unique service: mystery shopping your property management company. Our experienced staff will pose as potential tenants and evaluate their experience with your company. By providing you with a detailed report, we can identify any obstacles or problems potential tenants may encounter. This free report can be an eye-opener and help you make necessary improvements, ensuring that properties are rented more efficiently.Additionally, our Phone Tenders call center is designed to make it easy for people to contact you about a property. Our trained staff handles leasing calls, ensuring that every call is answered by a live person. This reduces the risk of owners leaving because their property is not getting rented promptly.2) Prioritizing Owner Communication:Owners want to feel important and valued. One effective way to achieve this is by answering their calls promptly and taking the time to speak with them. With a call center in place, your time is freed up, allowing you to provide the attention and care that your owners need and deserve. By avoiding missed calls and voicemails, you can alleviate concerns and build stronger relationships with your owners.3) Exceed expectations with your serviceMoreover, exceeding expectations with your service is crucial. Instead of only reaching out to owners when there is an issue, take a proactive approach. Regularly contact owners to discuss their investment goals and ensure that you are actively assisting them in achieving these goals. Many property owners are pleasantly surprised by this level of personalized attention. By utilizing a call center to handle the bulk of calls, you can dedicate more time to offering concierge-like consultations and building trust and loyalty with your owners. This elevated level of communication and customer service will increase owner retention rates and help differentiate your company from competitors.Keeping property owners happy is a top priority for any property management company.By partnering with VirtuallyinCredible, you can enhance your customer service and communication capabilities. Through secret shopping and detailed reports, you can identify and address potential obstacles in renting properties. Additionally, the Phone Tenders call center ensures that every call is answered by a live person, improving owner satisfaction. By prioritizing owner communication and exceeding expectations with personalized consultations, you can build trust, loyalty, and ultimately retain more clients. Discover how VirtuallyinCredible's services can help you achieve these goals and keep your property owners satisfied.Schedule a consultation today!
