Leasing Line Service for Property Managers

Andrew Dougil tells about his experience with our property management leasing line

Andrew Dougil of Hoffman Realty discusses outsourcing his leasing calls..

We answer your
leasing calls 24/7

97% of calls answered live

We think setting and meeting expectations is a good basis for any relationship, so here’s the expectations we set for ourselves. We aim to answer 80% of your calls in 20 seconds or less. We also want 95% or more of your calls to reach a live person, with hold times well under 2 minutes during peak calling hours.

SO HOW ARE WE DOING?

Our 2018 Call Center Key Performance Indicators (KPI's) were:

%
calls answered live within 20 seconds
%
answered live by our staff
Property Manager talking on the phone

How quickly are your leasing calls being handled? Not sure?

Have us secret shop your leasing lines. We’ll send you a report giving you insight into the customer experience at your business.

Get one for your company and/or up to 5 companies in your area to see how you compare!

Secret Shopping your property management competitors along with your own

Shop My Lines and Send Me a Report

 

Leasing Line Service

$97 per month
First 50 Minutes Free!

$.60 per minute after the first 50 minutes, (billed in 6 second increments)
$20/additional script/local number
Not available in AZ

30-day Money Back Guarantee

Note: Charges will appear on your bill as 'Home Property Management'

What our clients are saying about the Leasing Line Service

Your Phone. Friend or Foe?

Lucy Breen rocked the 2018 NARPM Owner/Broker stage with how to make phones the STRENGTH of your biz!

Download her presentation ebook "Your Phone. Friend or Foe?" for some interesting stats to make you rethink how you answer your phone and what it is saying about your company.

Corporate America has been outsourcing for a decade or more by taking their most tedious customer service tasks and giving them to a lower cost provider, so they can focus on higher-value tasks that customers expect and demand. Now we offer this advantage to property management companies.

Ok now for the details:

You’ll be open (Monday - Friday 9am – 8pm and Weekends 9-5)

Here’s how your leasing calls will be handled:

checkmarkGreet caller & determine which property suits them
checkmarkPolitely request to go over pre-qualifying questions
checkmarkAnswer any questions about the property
checkmarkClose by scheduling a showing with pre-qualified prospective residents only

Listen to a few sample calls

If you want to know more about our property management leasing line service, just watch this video! Listen as Todd and Kate answer the most frequently asked questions potential customers have about the services we offer.

Leasing Line Service Benefits

Showings are arranged to your specifications
With either a live agent or lockbox. We can also use your online showing software.

CALL all or only the better email leads
This technique is proven to rent homes more quickly!

Comprehensive reports are available
which you can share with property owners to show how many calls you’re taking.

Cheerful staff
Whether we answer some or all of your leasing calls, our cheerful staff are trained and ready to go.

You pay just 60 cents per minute
which we should be able to offset for you (learn how during your 10 minute demo). Compare this to most USA call centers and you’ll learn you’re paying us up to 75% less - an amazing value!

Overflow help
When you can’t answer your leasing calls during the day, we can help. Our team can even help you set up your VoIP phone system to make this work for you.

Just need help after hours?
No worries – we can do that.

No contracts. Cancel anytime.

Leasing Line Service

$97 per month
First 50 Minutes Free!

$.60 per minute after the first 50 minutes, (billed in 6 second increments)
$20/additional script/local number
Not available in AZ

30-day Money Back Guarantee

Note: Charges will appear on your bill as 'Home Property Management'

How do our PRICES and SERVICE compare?

How can we help you?

How can we help you?

VI check 24/7 Full Service
VI check Weekend calls
VI check Weekday evening calls
VI check Overflow calls (Days / Evenings / Weekends)
VI check Call all emails as they come in
VI check Follow up on hot lead emails as they come in

FACT #1: Most companies are so busy answering their leasing lines, they miss calls from prospective new owners.
Let us answer your leasing lines, so you can focus on growing your business.

FACT #2: Most companies leave a tremendous amount of ‘meat on the bone’ in an average leasing transaction.
Let us audit then maximize your revenues from every lease you write. That’s part of how we can be free to you!

FACT #3: Most companies get negative online reviews from declined applicants who never should’ve applied in the first place.
Let us improve your process so only qualified people want to apply to rent from you.

FACT #4: Most companies can only take 1 or 2 leasing calls at a time, missing calls from qualified renters who are ready to rent.
Let us scale to meet your call volume, and help you rent your units more quickly.

FACT #5: Most companies don’t answer leasing calls 7 days/week and during evenings.
Your expanded hours can help you win more new business over your competitors who aren’t open as late as you will be!

FACT #6: Most company staff loathe taking leasing calls
It’s one of their least favorite jobs. Keep your staff happier – give them the gift of our call center. They’ll love you for it, and may even have time to manage more properties.

FACT #7: Most prospective tenants report encountering real difficulty getting a live person on the phone
when shopping for a new home to rent. Our clients report cutting their vacancy times in half because their callers actually get a live person 7 days per week plus evenings!

Leasing Line Service

$97 per month
First 50 Minutes Free!

$.60 per minute after the first 50 minutes, (billed in 6 second increments)
$20/additional script/local number
Not available in AZ

30-day Money Back Guarantee

Note: Charges will appear on your bill as 'Home Property Management'

VirtuallyinCredible's Got It Together!

The exceptional Leasing Line Service team expertise has convinced him that his business is in good hands. Not only is his business running smoothly, he is no longer stressed about it because he knows we got it together!
Ryan with RPM Gold discusses using the Leasing Line Service.

Incredibly Phenomenal!

Jason says the saving money was just an added benefit. He's thrilled that his phone is always answered professionally and his staff is now free to work on other projects in the office.
Jason says the saving money was just an added benefit. He's thrilled that his phone is always answered professionally and his staff is now free to work on other projects in the office.

Leasing Line Service for Property Managers by Virtually inCredible