In this episode, Megan sits down with Tim, a veteran Property Manager and former maintenance vendor, to bridge the gap between "hired help" and "strategic partner." Whether you are a Property Manager looking to optimize your vendor list or a Maintenance Pro looking to scale, this session is your roadmap.
Key Takeaways
Short on Time? Watch the highlight reels for each critical question
The First Impression
Question: What is the first thing you look for in a painter?
The Insight: It's not the paint; it's the response.
Flexibility is Your Superpower
Question: Do you want a specialist or a generalist?
The Insight: Why "One-Call" vendors always win the contract.
The Hidden Cost of Vacancy
Question: How important is the speed of an estimate?
The Insight: Every day a property sits empty costs the owner $100.
Managing the Money
Question: What are the deal-breakers for billing?
The Insight: Why flexible billing cycles create mutual trust.
The "Scaling Wall"
Question: What happens when a vendor gets too busy?
The Insight: How back-office support saves the relationship.
Deep Dive
Want the full breakdown including pricing benchmarks and the "Handyman Pivot" strategy?
Is Your Back Office Costing You Business?
As Tim mentioned, the moment a vendor stops answering the phone, the Property Manager calls the next person in their rolodex.
Don't let a busy schedule kill your growth.