Step 1: Qualify emergency
- Tenants with nonemergencies will be pointed to their portal (messages can be taken upon request).
Step 2: True emergencies will go through our state-of-the-art troubleshooting process (Flipping breaker switches, shutting off water at fixtures, etc.)
- If successful in resolving or delaying the need for resolution until next business day, you’ll receive an incident report via email.
- If unsuccessful, we proceed to step 3.
Step 3: We will escalate via call until we have reached an approved contact for final review/decision.
