What Has Your Voicemail Cost You?August 19, 2024 By Todd BreenEvery call matters in today’s competitive business environment. Surprisingly, voicemail, often considered a helpful tool, might be silently costing your property management company. Statistics indicate that 85% of customers who fail to reach a business on the first call don’t call back. This can translate to significant financial losses. So why are you still leaving […]
How to Effectively Manage High Call Volumes in Property ManagementAugust 2, 2024 By Todd BreenAre long wait times driving your customers away? Did you know that nearly 60% of customers cite extended hold times as their top frustration when calling businesses? If your team is drowning in calls and you are not keeping up, it’s time for a strategic shift – consider 24/7 call service. High call volumes aren’t […]
Property Management Specific Vs Large Industry Call CenterJuly 15, 2024 By Todd BreenOne of the major reasons owners fire property managers is their failure to answer calls promptly, leaving clients frustrated and feeling neglected. Remember, property management is a customer-centric industry. One missed call could mean the difference between a satisfied client and a frustrated one. This is one reason many property managers turn to a phone […]
5 Things That Are Damaging Your Online ReputationJune 28, 2024 By Todd BreenToday, managing your reputation is closely tied to what happens online, where reviews heavily influence how people view your business. This is where hiring virtual assistant companies becomes helpful. As the famous Warren Buffett said, “It takes 20 years to build a reputation and five minutes to ruin it.” In property management, those five minutes […]
4 Ways to Turn Management Inquiries Into ClientsJune 17, 2024 By Todd BreenWant to turn more management inquiries into clients? In property management, excellent customer service is key. Did you know 96% of customers say it’s a major factor in their brand loyalty? In fact, 65% of customers confirm that good customer service is more influential than great advertising. One of the key elements of quality customer […]
Uncovering the Risks of Hiring a Property Management Call CenterMay 29, 2024 By Todd BreenRunning a property management business means juggling countless tasks every day, from maintaining properties to securing new owners. The workload can be overwhelming, which is why many property managers find it challenging to answer all calls live. Luckily, you can easily book a reliable answering service to ensure you never miss a call in your […]
