Property management is a fast-paced, detail-oriented profession that hinges on excellent communication skills. However, the reality is that property managers are often so swamped with daily responsibilities that handling every phone call can become a real challenge. This can lead to missed calls and lost opportunities. Industry statistics highlight a startling fact: property managers miss […]
Call Center
How to Choose an Answering Service for Property Management
Imagine it’s late at night, and your phone keeps buzzing with tenant emergencies. Instead of spending your evenings sorting out leaks and lockouts, what if those calls could be handled by someone else? That’s where a reliable answering service for property management comes into play, taking the late-night calls off your hands and handling them […]
The Dos and Don’ts of Answering Calls in Property Management
Handling communications effectively is crucial in property management. Your approach can turn a simple inquiry into a new tenant or a resolved issue, strengthening your reputation. With 60% of communications received by leasing offices being calls, it’s critical to answer every ring in your office professionally. Need help on how to do that? Consider booking […]
End Leasing Call Burnouts: 4 Different Ways to Answer Leasing Calls
Do you feel overwhelmed by the constant ringing of phones in your property management company during the leasing season? You’re not alone in this. Many property managers face the challenge of managing high call volumes, which often leads to stress and inefficiency. But what if there is a better solution, one that manages the workload […]
How to Improve Tenant Communication With a Property Management Call Center
Clear and effective communication with tenants is not just a nice to have in property management – it’s essential. It ensures operations run smoothly and issues are resolved swiftly. But with several applicants to screen, rent to collect, and other tasks already on your plate, this might not be your priority right now. Luckily, you […]
5 Simple Strategies for Handling Tenant Emergency Calls Smoothly
For property managers, the job doesn’t end when the clock strikes 5. Instead, your well-structured day can quickly unravel with unexpected emergencies. Calls regarding broken pipes, gas leaks, clogged drains, and leaky roofs can come at any time, disrupting your nights and weekends. Want a way to minimize these interruptions? Hire a 24/7 property management […]