Keeping property owners happy is crucial for the success of a property management company. Unhappy owners may choose to leave due to poor marketing, customer service, or communication. We will explore three ways in which VirtuallyinCredible can help property management companies retain their owners and provide exceptional customer service. 1) Secret Shopping for Property Evaluation: […]
Call Center Solutions That Keep Your Business Connected
Call Center Solutions That Keep Your Business Connected
Running a business means never missing an opportunity. In this category, you’ll find practical insights, strategies, and real-world examples on how outsourced call center support can improve customer experience, increase efficiency, and free your internal team to focus on growth. From after-hours answering to lead intake and client communication systems, we break down how a professional call center can become a powerful extension of your brand.
Property Management Customer Service Begins with How You Answer the Phone
Learn how using Phone Tenders’ call center for property management companies can improve your property management company’s customer service as well as your staff’s quality of life. How many leads are you losing or not converting because your staff is having trouble keeping up with a ringing phone? When a potential owner calls, do they […]
What can we do to make the leasing process run more smoothly?
It goes without saying that every landlord dreams of a quick and seamless leasing process that results in a happy tenant and ongoing rental income. But what can we do to make the leasing process run more smoothly? How can we reduce the number of days on market and fulfill our owner’s expectations—without taking […]
How to Make Outsourcing Work at My Business
If you choose the right outsourcing solutions to replace day-to-day tasks your in-house staff is busy doing, you open up their day to focus on more important items that will grow your property management business. Choose a Good Outsourcing Service Provider A good outsourcing service provider will have a thorough onboarding process designed to customize […]
How We Shredded Days-on-Market at Our Property Management Company
We just turned our vacancy rate on its head at our own property management company, going from 22 days on market to pre-leasing over 70% of our inventory. I was so impressed, I interviewed our team to share the details with you. Plus we increased our leasing revenues dramatically in the process by adding some […]
Three Ways to Prepare for Leasing Season
Who is handling your leasing calls and what else are they responsible for? If your staff is responsible for administration work, screening tenants and showing your vacancies, something important is going to be thrown on the back burner when call volume goes up. I recently “secret shopped” the leasing lines of property management companies across […]